We Need a Model Office Jim, Didn’t You Know That

It’s been a while since I put together a new conference talk, so I thought I’d share “We Need a Model Office Jim, Didn’t You Know That?”. I p.resented this a couple of weeks ago at the LAST (Lean Agile Systems Thinking) Conference in Melbourne. The content is focused on how to design and build a Model Office.

Model Office (PDF)

Any comments or questions please feel free….

Ch-Ch-Ch-Changes

Over the past twelve months or so I have received feedback on several of my Blog posts saying that it seemed like I was saying “goodbye (to software testing)”. On each occasion I assured the enquirer that it was not the case and that my stories were, just that, stories. However, maybe those writing to me share a greater insight, because today, I have decided that it’s time for a change.

There are several reasons for my decision, not least that I believe that my thoughts and ideas on software testing have run their course and it is time to take on new challenges outside of my chosen vocation. This doesn’t mean that I have come to the end of my blogging journey, it just means that I am going to broaden my horizons and focus my writing on several other passions in my life – my family, my sport/fitness and my travels. Each of these topics is going to approached from the perspective of someone older (and perhaps sometimes wiser).

As many of you will know, from the various interventions (by my family) into my writing, I have been extremely blessed with the family that life on this earth has given me. I have also written my sporting and exercise regimes into some of my posts and occasionally referenced the fact that I have been paid to live and work in several countries, which has allowed me to feed my passion for travel.

As a segue from this chapter of my Blog posting journey I want to reflect on what this phase of my career has meant to me. I initially began writing my Blog as a way of staying in touch with the community that I had grown to love and cherish during my professional life. It quickly became obvious (to this novice blogger) that my network was expanding far beyond the boundaries that I had envisaged. I am still in awe of the fact that so many people read my Blog every day – the stats provided by my service provider show me that in the four years since I began, the only day of the year that I get zero traffic is Christmas Day!! Wow, double wow; who would have thought, certainly not me.

I know that sometimes my writing lacks depth, but my approach has always been to write about whatever I am thinking (at a given moment in time) by putting something down on my tablet in one sitting. I never over engineer my posts (some of you may say “that’s obvious”) but my ethos has always been to write as I speak – plainly and off the cuff. I also know that I have often been (somewhat) controversial in presenting my ideas but, as I said in my very first post, my words have reflected my thoughts and my beliefs and while sometimes my position may have changed over time, I have left the original posts in place to reflect a particular moment in time.

What I am most proud of, over my blogging journey, is the connections that it has forged with you, the readers. I would never have met the amazingly generous and humble @TestPappy (Patrick Prill) or the incredibly hard working and inspiring @rajeshmather. I would not have reconnected with the EuroSTAR family or been selected as their official Blogger for EuroSTAR XXIII in Maastricht in 2015. And I cannot fail to mention how I enjoyed regularly pissing off the ANZTB (the Australia & New Zealand Testing Board) as a result of my views on their approach to Software Tester certification.

So, what next? I will continue to make my website (http://www.iTesting.com.au) available until the traffic reaches a point where I believe it is no longer providing a service. I will setup at least one new Blog within the next three months (probably something to do with health and fitness for the over 50’s).

In closing I want to briefly explain the title of my final software testing post. David Bowie released Changes (from the Hunky Dory album) in 1971, the year my working life changed forever – I got my first job in computing and quickly fell in love with the magic that is technology. My time in software testing may not have made me a Starman, but it did introduce me to some of my Heroes and many Young Americans. I have also felt (occasionally) like the Man who fell to Earth but I’ve always enjoyed being Under Pressure – when the (testing) chips were down. Some describe me as a Heathen but, it’s probably more accurate to describe me as Aladdin Sane!!

Dateline: Planet Earth; Monday February 20, 2017

Fear of Failure, Lure of Success

Why is it that so many people are driven by the fear of failure, rather than the lure of success? Is it because there is a stigma attached to failure to the point that we want to avoid failure at all costs? Is it because success seems elusive to so many of us? And what is success anyway?

Success for me isn’t momentary or transient, it’s an ongoing paradigm. It’s a state of grace. If I take a sporting analogy, it’s winning a competition that lasts 9 months (against 19 other teams), rather than winning a single (albeit important) game. Here is my take on my some of my successes and a few of my failures (and why, with hindsight, the failures don’t matter).

Younger Me: In high school I wanted so much to play for the 1st XI at soccer and cricket, but no matter how hard I trained, I was never quite skilful enough. At the same time I discovered that I could run (fast) and that I also had excellent stamina; however, running wasn’t cool in school, so I kept on trying out for the soccer and cricket teams and eventually, in my final year, became a fringe player, getting a game when others were injured or sick.

Wiser Me: I never played cricket again after high school, but I did play soccer (and for a few years 3 times each weekend) until a few years ago. The wiser me reflects that I won far more trophies in the last 5 years of my soccer “career” than I did in the previous 30!!! The biggest success, in hindsight though, was the camaraderie and friendships I forged with the hundreds of guys I played with. On the running front, I have completed five marathons and about 20 half marathons and these days I employ my fitness and stamina on a daily basis playing tennis, badminton and squash while also riding my bike as often as I can. Brain and body fitness go hand in hand in my book.

Younger Me: When I left high school University wasn’t really an option as my academic achievements weren’t consistent enough – great at Maths and Geography, crap at science and languages!! I fantasised that if I’d lived in the USA I would have gained an athletics scholarship to a top Uni, but it was a fantasy! Somehow I won a national writing competition in my final year at high school, but in hindsight, I think the rest of my final year suffered because of the 3 months I focused on that competition.

Wiser Me: As far as I can tell my lack of a University degree hasn’t damaged my career, but I think that is more of a reflection of the time I left high school (the early ’70s) than any monumental effort on my part. I did manage my career strategically but also got a break early when I lucked onto a job as a computer operator in 1971 and from there I gained access to programming, business analysis and latterly software testing. The key decisions were to focus on the finance industry in the mid ’80s, specialise in software testing in the mid ’90s and move business sectors every two years from early 2000. If I hadn’t taken a strategic approach to my career I would have drifted along, like many of my early contemporaries, and achieved far less.

Younger Me: I was desperate to become a manager in my late 20s and early 30s, but opportunities alluded me. I’ve never been good at taking direction and this led me to take up freelancing in my late 20s in an effort to have more autonomy.

Wiser Me: In hindsight, it was just as well I was into my 40s when I first managed a team, because I needed the maturity and life skills to be (what I now consider) an effective manager and (ultimately) leader. I was talking to my daughter the other day and she got her first management position in her early 20s and she’s now unhappy with many of her decisions in those early management opportunities.

Younger Me: Until my mid 30s I was ego-driven and self-centred. I wanted to prove that a young working class lad from the wrong side of the tracks could be successful if he worked hard and stayed focused on the dollar.

Wiser Me: Today I look back and note that my happiest working days are when I am working with great people who care about each other more than than they care about wealth and social standing. Once I learned to trust others, give guidance (as opposed to direction) and accept what I can directly control (ultimately, very little), I became a far better employee and a far better human being.

I am realistic about my talent, but unless I apply effort my talent is wasted. I know that I have never shirked responsibility for my actions and have worked tirelessly to achieve business outcomes, but unless I apply thought to those efforts, I’m wasting my energy.

Here are the top 10 reasons why I have achieved success…

  1. I seek out those that are smarter than me, seek to work with them and then study them
  2. I listen more than I speak
  3. I analyse data, look for patterns and work out easier ways to do things
  4. I try not to complicate stuff, simplicity is always my aim
  5. I take my time when detail is required and move quickly when it’s not
  6. I summarise information and offer insights rather than throw a myriad of detail out there
  7. I treat people as individuals
  8. I get specific when it’s appropriate
  9. I work as if I’m coming second in a race I want to win
  10. I don’t confuse popularity with success

Earlier in this post I said that my failures don’t matter. Why would I say this? Because for me failure is not an end, it’s a beginning. What I mean by this is that unless someone physically stops me from pursuing an outcome or goal I will keep trying until I succeed, I’m resilient and determined and these attributes have stood me in good stead all my working life. It is my belief that my lifelong involvement in sport has heavily influenced my ability to succeed in business as it has taught me the value of consistency and resilience.

How do you quantify your successes?

Dateline: Monday January 16 2017, Bagshot (UK)

Software Testing Conferences: The Why

A couple of days ago I was having a discussion with @nzben and @maaretp on Twitter regarding whether speakers should be paid (as a minimum expenses) to speak at Software Testing Conferences. During that discussion @nzben asked me how much I had (personally) spent on speaking and attending conferences during my (25) years in software testing. I thought about this for a while and came up with a figure in excess of $250k. Before you all get your calculators out, I used a very simple formula – I budget for 10 days of formal learning each year and on average over the years I’ve earned $1,000 per day (as a freelance testing consultant). When you work freelance you only get paid for your days in the office. Now I didn’t quite make 10 days every year (mainly due to heavy workloads and holidays) and I didn’t always pay large amounts to attend conferences or training events but you can see that the financial investment was significant by most people’s standards. If I had my time over I would have spent more, but that’s another story.

The reason I am writing about this today is that we (in Australia) have long been poor cousins to the rest of the world with respect to local access to thought leaders in our field and therefore I needed to travel to Europe and the USA for the majority of my (career development) needs. This has been slowly changing over the past few years with the likes of Michael Bolton and a few others visiting several times. This year we are very fortunate to have TWO major international conferences within the next few months in Sydney and Melbourne respectively. From my perspective anyone who is serious about software testing should attend at least one of these events and, if possible, both. I will definitely be attending the Melbourne event (http://www.qualitysoftware.com.au) on May 10-12 and I’m currently deciding on the Sydney event (https://www.associationforsoftwaretesting.org/conference/castx17/) that occurs February 20-21.

If you can’t steal your self away for either of these excellent events we are beginning to get traction on Software Testing Meetups around the country and as far as I am aware these are all FREE. I belong to several Meetup groups in Melbourne and get along whenever I can. The TEAM Meetup in Melbourne is very active; you can find them at http://www.testengineeringalliance.com. Also in Melbourne is STAG (Software Test Automation Group), Melbourne Software Testing Meetup and Agile Testers Melbourne. In Sydney the have (the aptly named) Sydney Testers who are one of the top five (by registrations) software testing Meetups in the world, so they must be doing something right. You can just download the Meetup App as an easy way to find stuff.

Long before the Meetup buzz began there were (Australia and NZ focused) ANZTB Special Interest Groups established and I’ve attended and spoken at several of these over the years. However, it’s been a couple of years since I attended one of these, as I’ve been banned by the ANZTB from speaking at their events after a rather silly infraction several years ago in Canberra. I’ve written about this previously, so I’m not going to harp on about it again. Their loss…..

So, there you have it, I urge you to take control of you career development by attending one of the previously mentioned Conferences or (failing that) a local Meetup as often as you can. We are not as fortunate as our European and American cousins who can attend a Conference almost weekly!!

My next Blog post will provide a list of all the 2017 Conferences in Australia and New Zealand that I think you may be interested in.

Dateline: Friday January 13 2017, Bagshot

Defect Priority v Severity: Debate No. 763

A dear friend of mine (let’s call her Cheryl – because that’s her name!), sent me a message on LinkedIn today. Here’s the central question – “If you avoid looking at IEEE or ISTQB, in your opinion, what do you think is the right description of Defect Severity v Defect Priority? Does it vary based on agile v waterfall worlds?”

It is my experience that we have been debating the concepts of Defect Priority and Severity for most of my 25+ years in software testing and I have been asked hundreds (probably thousands) of times, to define/explain/clarify etc. these terms. On top of this, as Cheryl points out, there are “standards” that define these terms also. So, in the expectation that this could be a protracted debate (which is something I’m quite comfortable with, by the way) here is what I said to Cheryl,plus my  broader  thoughts on the subject….

“Hi Cheryl, great to hear from you – Happy new Year 🙂 

My views on this question haven’t really changed over the years and I know plenty disagree but (from a triage perspective) Defect Severity is the impact on the business and/or technology capability, while Defect Priority is the impact on getting the solution out there. For me this means that in a context where external customers are the primary users, Severity is always more important, because you can’t always (perhaps even rarely) contain the impact of a high severity defect. 

It’s an interesting point you raise regarding agile v waterfall – and one I hadn’t really considered much before. My initial view is that the context within which you are working is key. I would probably say that momentum is more important in most agile contexts, but if you were working on mission critical stuff, I’d be back on Severity. I think it’s a great question regarding agile v waterfall as there are far more non-testing specific complications in play.”

So, there’s the initial discussion and here are my broader thoughts (and the context within which they live)…..

I have spent the majority of my software testing career driven by and focused on customer-centric outcomes. By this I mean that if the customer (or user, more generically) can’t use the software effectively and efficiently there’s not a lot of point in producing it in the first place. I have always been more driven by outcomes than journeys and for me the Priority of something like a defect is part of a journey, while the Severity of a defect (while possibly waxing and waning) will generally remain long after the software is released (unless there is a significant business shift). Putting it slightly more bluntly, shit will always be shit.

As I said in my response to Cheryl, the context within which we discuss and agree these things is key and there are so many contexts within which we all work and more broadly exist. Therefore, my strategic and operational solutions to introducing Defect Severity and Priority guidelines over the years have been varied; however, the bottom line for me is that we identify the impact and root cause of a defect as quickly as possible (triage) and then get it fixed within the most appropriate timeframe that our business allows. And this is where the question of agile and waterfall seeps in. The waterfall approach will more often than not mean that there is far more time for reflection and planning and I have seen the Priority and severity of defects change significantly as the various test cycles unfold. This is less likely in a more agile environment.

I think I’ve provided enough insight into my own ideas here without getting too specific or contextual. So, what is the current consensus out there. I’m eager to hear from anyone, whether they agree or disagree or want to build on or tear down my thoughts.

Dateline: Sunningdale, Thursday January 5, 2017

PS Happy New Year everyone

Testing Wars (Episode IV): The Software Tester with an Identity Crisis

So long, fair world, it is time for me to sail off into the sunset, taking with me my orthogonal array gun and retire to that beautiful corner of the Universe where old Software Testers go to die – GitHub Major… It is a sad day for me, as I have finally accepted the brutality of software development in the 21st century – there is no place for a relic such as I – the much maligned Software Tester. For several years now I have been fighting a rearguard action while under constant attack from Agilist Propaganda. And so I have decided to cut and run, while I’m still at the top of my game. I don’t want to end up like some 70’s pop idol working for peanuts in some third-rate government agency backwater, regression testing a 40-year old payroll system cobbled together using fragments of COBOL-74.

But you still have so much to offer, I hear you say….

But what shall I do and where will I be respected for my skills (and ISTQB qualifications) that I have so diligently acquired throughout my professional career? Maybe there is some far flung planet in a galaxy far, far away that still needs a bug magnet. Maybe I can join the Dojo Alliance and spend my days recording defect triage videos that will appear as a backdrop to some 22nd century Reality TV show? Maybe I’ll download the entire EuroSTAR back catalog and sun myself on a beach near the Sea of Tranquility?

Yesterday I was a Software Tester and the force was with me. Today I am too sad to face reality. Maybe next week I’ll seek inspiration from the Life of Brian and pursue a long held ambition and search for the Holy Grail of software development: the on-time, on-budget, bug-free software delivery project. A search that I fear will end like some Quentin Tarantino movie – in a pool of blood.

Dateline: Tuesday November 22, 2016

Testing Wars (Episode V): The Software Tester Strikes Back

If I believed every “Testing is Dead”, “The Tester is Dead”, “No More Testers Required” headline I’ve read in the last 12 months, I’d be dummer than a Donald Trump supporter!!! I was alive and working fervently as a Software Developer at the advent of the Tester and so I remember why this discipline came to be in the first place. We were working on ever increasingly complex IT solutions and we were trying to be all things to all men. We, as Developers, had already morphed into Analyst/Programmers and now we were morphing into Quality Assurance and Quality Control professionals. In fact, I morphed from a Developer into a Tester myself….

I don’t remember the exact day that the Software Tester came into being, but I am damn sure I won’t see the day the Software Tester died. Software is becoming more invasive in our lives every day, so to think that the risk and/or quality aspects of its production are going to decrease beggars belief. Yes, we are going through changes in the way software is delivered (this will always be the case) but the fundamentals of how this is achieved (via scientifically-based endeavours) means that the rigour through which it must be subjected will continue for the foreseeable future. I say foreseeable future because I don’t have a crystal ball.

The majority of (Tester is Dead) propaganda (and that’s what it is, dear reader) is being spread by those with agendas, supported by a significant amount of self-interest. We already have significant challenges attracting brilliant minds into our magical world of software testing, without naysayers putting extra bumps in the road and creating unwanted dead-ends.

Software Testing is an essential endeavour in our world today and will increase in importance until we improve our critical thinking skills and learn how to build software that is truly self-correcting. I have written several times over the years about the work that needs to be done so that software can fix itself, but I do not see this coming to fruition, on a commercial level, within the next 10 years. So, until that day comes, we (Software Testers) will not being going the way of the chimney sweep or the Telex operator anytime soon.

The Software Tester is ALIVE and KICKING (arse); remember, you read it here first!!

Dateline: Melbourne, Wednesday November 30 2016